Our details​

The data controller in respect of our website is PSP Lab LLP, registered in England and Wales, with the company number OC428467. If you have any questions regarding our processing practices do not hesitate to contact us by completing the message on our website, sending the email, or calling on the phone all of which you can find in our contact details.

At PSP Lab we take your privacy of utmost importance and will only use your personal information to respond to any questions you may have and to provide the products and services you have requested from us. Your personal information will never be shared with third parties for marketing purposes and will not be used by us for such without your explicit consent.

Legal basis

We collect information about you on the grounds of you consenting to such collection, the consent in question is manifested whenever you voluntarily supply to us your information. As well, we may process some of your data to improve how our website is functioning while relying on our legitimate interests to improve operation of our website.

In a broad sense we collect information for the following purposes:

  1. To provide our services;
  2. To provide timely responses;
  3. To be able to contact our visitors.
  4. To improve how our website is operating;
  5. To keep our website in a well-functioning state.

Data Collected on This Website

Contacting us

When you contact us using our chatbot or whilst entering information in the contact form while booking an appointment, you will be voluntarily providing us with your personal information. The information you enter on our website is encrypted, as you can see from the padlock icon in the address bar of your browser.

While we have implemented encryption to ensure secure transmission of your personal information, Internet-based data transmissions may in principle have some security gaps, so absolute protection may not be guaranteed. For this reason, you are always welcome to contact us via alternative means, such as by telephone.

Web server logs and security

When you visit this website, information about your device, operating system and browser, and your IP address are automatically saved in log files. The information may as well contain data about the manner in which you have interacted with the website. This serves a number of purposes, including helping to keep the website secure and helping to diagnose any problems that might arise. 

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Most websites use cookies for a number of purposes, including providing essential functionality (e.g. a shopping cart, ordering services, communicating with the operators), providing useful information about the way in which the website is being used (e.g. analytics), and many other functions such as enhanced security. Usage of a cookie is in no way linked to any personally identifiable information on our site. 

 To learn more about cookies which we use, please click on the following link.

Your rights

In accordance with the United Kingdom and European laws under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:

  • Right to information – you have the right to know if we hold personal data that concerns you

  • Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you

  • Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you

  • Right to erasure – you have the right to have your personal data removed from our systems

Should you wish to exercise any of these rights, please contact us using the form or information on the contact page or bottom of every webpage on this website.